Last updated: October 21, 2026
Middle Middle, LLC (“OrderWell,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose and otherwise process personal information when you access or use the OrderWell mobile application, website, software, content, features, subscriptions and related services (collectively, the “Services”).
A note on our architecture. OrderWell is designed so that the information you provide is processed and stored on your device rather than on our servers. There is no account system, no advertising SDK and no cross-app tracking in the app. Most of the personal information described below never leaves your phone unless you make a purchase — in which case the app store and our subscription-management provider (Superwall) process the transaction and related product-interaction analytics — or you share a restaurant link, in which case the link is sent to our menu-reader service to fetch the menu, or you use the in-app support chat, in which case the limited support-context snapshot described in section D is shared with our customer-support provider.
By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.
The information involved in your use of OrderWell depends on which features you use.
This information is stored locally on your device using the operating system’s standard app storage. It is not transmitted to our servers. A limited support-context snapshot — described in section D — is shared with our customer-support provider.
If you grant location permission, your device’s approximate or precise location is used on-device to find nearby restaurant locations, compute distances and label your area. Location is processed locally and is not uploaded to us. You can revoke permission at any time in your device settings; the app then falls back to a default reference location.
If you purchase an OrderWell Plus subscription, the transaction is processed by Apple’s App Store through your Apple ID. We use Superwall, Inc. as our subscription-management provider; Superwall may receive a pseudonymous app user ID, device and platform information, the product purchased, purchase-event confirmations and product-interaction events (such as paywall views) needed to operate entitlements, paywalls and subscription analytics. This information is not used to track you across other companies’ apps or websites. We do not receive or store your payment card number, billing address or Apple ID credentials.
If you contact us (for example by email), we receive the contents of your message and your contact details and use them to respond.
The app includes an in-app support chat operated by a third-party customer-support provider. When the support chat is enabled, the app sends that provider a limited support-context snapshot so our team can understand what you were experiencing when you wrote in: your nutrition goal and targets, dietary preferences and allergen exclusions, market (country), the number of times the app has been opened, the number of restaurant chains browsed, first-app-open date, whether onboarding was completed, subscription status, and a pseudonymous app user ID that also identifies your subscription records in Superwall. Messages you send through the chat are processed by that provider so we can read and reply to them.
When you share or paste a restaurant link (for example from DoorDash or Uber Eats), the link — and, where needed to find the right listing, the restaurant name and your selected market — is sent to our menu-reader service to fetch that restaurant's menu. The returned menu items and nutrition figures are ranked on your device. Sharing a link is optional; the app's built-in chain catalog works entirely on-device.